CRM glossary

What is a Book of business?

All of a salesperson's or firm's customer and prospect relationships.

Updated October 2026·2 min read·By the MagicWand team
Definition

Book of business: All of a salesperson's or firm's customer and prospect relationships.

Example

An advisor's 140 client households and 60 prospects are their book of business.

Why it matters

It's the asset a CRM exists to protect.

Book of business in MagicWand

Book Builder constructs your book from the inbox you connect.