CRM glossary
What is a Customer health score?
A composite score, often 0–100, that summarizes how healthy a customer relationship is.
Definition
Customer health score: A composite score, often 0–100, that summarizes how healthy a customer relationship is.
Example
An account scoring 42/100 because response times are slowing and sentiment turned negative.
Why it matters
It turns many weak signals into one actionable number.
Customer health score in MagicWand
Every account has a 0–100 score with a clickable breakdown of its pillars.